FAQ - EcoMotion: Your Questions Answered

EcoMotion is a mobile business, based in St Kilda, so are handy to Melbourne's bayside suburbs. We come to you right across Melbourne and Geelong - for test rides, sales & service pick-ups! So while we do offer a pick-up service for purchases, there is no traditional shop-front where you can browse. This enables EcoMotion to keep our costs down and provides an increased convenience for our customers, with a pick-up and drop off service available for repairs.

EcoMotion now replaces inner tubes and tyres, as well as servicing brakes of most popular eScooters. We stock a range of generic spare parts, chargers, tyres and inner tubes to suit most of the main eScooters on the market. 

You can make an online booking under the "Service & Repairs" menu on our website.

The laws relating to private electric scooter use vary throughout Australia. Being a Melbourne/Victorian based reseller, information at ecomotion.com.au reflects the laws in this State.

It is legal to sell and purchase electric scooters in all Australian States, as well as ride them on private property.

Please visit the page we have dedicated to the legal status of privately owned electric scooters in Victoria, along to links to the relevant information for other Australian States.

We can ship electric scooters to pretty much anywhere in Australia, and New Zealand. In order to provide a quote for New Zealand shipping, we will require the full street delivery address, phone number, name as well as details of which scooter/s you want shipped. Email info@ecomotion.com.au for a shipping quote.

Yes. We can ship parts and accessories to New Zealand, UK, Ireland, USA & Canada.

We cannot ship batteries internationally.

For an overseas shipping quote, please provide:

• Full delivery address & contact telephone.
• Details of the items you wish to order

Send these details to info@ecomotion.com.au, and we’ll provide a customised quote.

Absolutely! We offer test rides by appointment across Melbourne and Geelong. Our team will bring the scooters to your location for a hands-on experience before you decide to buy.

We accept cash, credit/debit cards, PayPal, PayID and bank transfers for all purchases. Bank transfers need to be received in our account before goods will be released/shipped.

Yes! All electric scooters come with a manufacturer’s warranty, typically covering 12 months, but up to 24 months. Please refer to the product listing or reach out to us for specific warranty details.

You should regularly check the tightness of screws, bolts and nuts. It's good practice to do it after your first week of ownership, then every 3-4 weeks after that.

Regular maintenance ensures optimal performance and extends the lifespan of your e-scooter.

Depending on the frequency of use, distances travelled, road conditions, your speed and riding style, your scooter will need servicing every 6 - 12 months.

Check your tyre pressure regularly - ideally, before each ride, but at least weekly.

Ride comfort, grip/safety, puncture avoidance and durability of your tyres are all enhanced by maintaining proper tyre pressure.

Yes! We stock a variety of chargers, tyres, tubes, and other essential components. If a specific part is not listed on our website, we can assist in sourcing it for you.

EcoMotion promotes sustainable transport by providing eco-friendly mobility solutions. Our electric scooters are emission-free, contributing to reduced carbon footprints across urban areas. Additionally, our mobile service model minimizes the need for traditional infrastructure, lowering environmental impact.

EcoMotion endeavours to recycle and reuse wherever possible. From reusing mailing boxes to recycling batteries, tyres and packing foam. For Melbourne Metro customers, we not only can deliver your scooter set-up and ready to ride, we can recycle the box and foam packaging.